Effective date: 01/08/2025

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At The Yorkshire Mattress Company ("we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or interact with our services.

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1. What information we collect

We may collect and store the following personal information:

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• Name

• Email address

• Phone number

• Billing and shipping addresses

• Order and purchase history

• Payment information (processed securely via our payment provider)

• Website usage data (via cookies and analytics tools)

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2. How we use your information

We use your personal data to:

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• Process and fulfil your orders

• Contact you about your order or respond to your enquiries

• Provide customer support

• Improve our website and services

• Send you marketing communications (only if you’ve opted in)

• Comply with legal obligations

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3. Sharing your information

We never sell your data. We only share your information with:

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• Trusted third parties, such as payment processors and delivery couriers, to complete your order

• Marketing platforms (if you’ve opted in) to send email updates or promotions

• Service providers who help manage our website, systems, or communications

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All third parties are required to keep your data secure and only use it for specified purposes.

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4. Cookies and analytics

We use cookies to:

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• Enable essential website functions

• Analyse website traffic and usage

• Provide a more personalised shopping experience

 

You can control cookie settings via your browser. For more details, see our [Cookie Policy] (if you have one).

 

5. Your rights

Under UK GDPR, you have the right to:

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• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where applicable)

• Object to or restrict how we use your data

• Withdraw your consent for marketing at any time

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To exercise your rights, please contact us.

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6. Data storage and security

We take appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure. Your data is stored securely and only for as long as necessary for the purposes outlined above.

 

7. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

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8. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.